Delete Your Account & Data

Option 1: Delete Your Account in the App

This is the fastest way. It is available in the MedTagID app on iPhone and Android.

1. 1Open the MedTagID app and sign in to the account you want to delete.
2. 2Go to Settings.
3. 3Tap Delete Account and confirm.
4. 4For your security, verify your identity by signing in again (password, Google or Apple — whichever you use for MedTagID).
5. 5Your account and data are deleted right away, and the app confirms with an "Account deleted" message.

Option 2: Request Deletion by Email

If you can't access the app or your account, email support@medtagid.comwith the subject "Account Deletion Request". Please:

• Send the request from the email address registered to your MedTagID account, if possible.
• Include the full name on the account.

To protect your information, we may ask you to confirm your identity before deleting anything. We will never ask for your password.

What Is Deleted

• Your account and sign-in credentials.
• Your medical profile, including personal information, emergency contacts, medical history, allergies, medications, immunizations, insurance details and notes.
• The family member profiles you manage, including their medical profiles.
• Profile photos and generated medical ID documents.
• Your order history and vehicle information.
• Your QR codes and share links stop working, so they no longer display any information — including on wallet cards and decals already printed.

Family members with their own login: if a family member has their own MedTagID login, their account belongs to them and is not deleted when yours is — it is disconnected from your household and they can delete it themselves the same way.

What May Be Retained

• Payment records. Payments are processed by Stripe, the Apple App Store and Google Play, which keep their own transaction records under their policies and applicable financial and tax laws. MedTagID does not store your full card number.
• Support correspondence. Messages you sent to our support team may be kept where needed to resolve disputes or meet legal obligations.
• Legal requirements. We may keep limited information where the law requires it, and only for as long as it requires.

Processing Time & Confirmation

• In the app: deletion happens immediately, and the app confirms it on screen.
• By email: we process requests within 30 days, and usually much sooner. We reply by email to confirm once your account and data have been deleted.

Deletion is permanent and cannot be undone. If you want to use MedTagID again later, you will need to create a new account.

Related Policies

This page explains how to exercise the right to delete your account described in our Privacy Policy. See also our Terms of Service.