Terms of Service

1. Acceptance of Terms

By creating an account, selecting a membership plan, or using the QR code system, you agree to comply with and be bound by these Terms of Service. If you do not agree, you may not use the service.

2. Membership & Subscriptions

We offer one free tier and two paid membership plans, each billed monthly. By subscribing, you agree to the specific limits and features of your chosen plan:

• The Free plan includes one profile with core medical sections at no cost. Paid plans (Silver and Gold) unlock all profile sections, PDF export, selective data sharing, scan-log history and automatic SMS scan alerts.
• Profiles may represent family members or pets. Silver supports up to 2 profiles; Gold supports up to 5 profiles with a family dashboard and independent profiles per member.
• Paid plans are billed monthly. We do not currently offer annual billing.
• Subscriptions automatically renew each month unless cancelled via your account dashboard or the mobile app.
• You may cancel at any time; paid access remains active until the end of the current billing month.
• Plan changes take effect at the start of your next billing cycle. Downgrading may reduce the number of available profiles and features.

3. Accuracy of Medical Information

You are solely responsible for the accuracy, completeness, and timeliness of the information entered into your profile. You agree to review and update your medical data regularly. is not liable for any outcomes resulting from incorrect, outdated, or missing information.

4. Physical Products & Delivery

Membership plans include the ability to order physical wallet cards and windshield decals.

• Products are personalized based on the data in your selected profile at the time of order.
• Once a physical order is processed, modifications cannot be made.
• Shipping times vary by location; we are not responsible for carrier delays.

5. Privacy & Security

Your use of the service is also governed by our Privacy Policy. We do not track your location or send automatic alerts. Information is only shared when a responder scans your QR code or accesses your secure medical PDF link.

6. Limitation of Liability

To the maximum extent permitted by law, shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the service, including but not limited to medical complications or data inaccuracies.

7. Messaging Terms & Conditions

These Messaging Terms govern the SMS notifications sent by . Our messaging program sends transactional emergency alerts only — a text message is sent to a designated emergency contact when a user's medical ID QR code is scanned or their secure link is opened. We do not send marketing or promotional messages.